At News Lookup, we are committed to providing high-quality news, information, and services to our subscribers and customers. This Refund Policy outlines the terms and conditions regarding refunds, exchanges, and cancellations for any paid services, subscriptions, or digital products offered by News Lookup.
By using our paid services, you agree to the terms outlined in this policy.
1. Scope of the Refund Policy
This policy applies to:
- Paid subscriptions to News Lookup premium content, newsletters, or services.
- Digital products or reports purchased directly from News Lookup.
- Any promotional or bundled services where payment is processed through our official channels.
It does not apply to free services, trial accounts, or third-party products purchased through external vendors.
2. Eligibility for Refunds
Refunds are considered in the following situations:
- Technical Issues: If a paid product or subscription cannot be accessed due to technical errors that are not resolved within a reasonable time frame.
- Duplicate Charges: In the event of duplicate or accidental payments, a refund may be issued for the duplicate amount.
- Service Errors: If a service is not delivered as described, you may be eligible for a full or partial refund, depending on the circumstances.
Refunds will not be provided for:
- Change of mind after accessing paid content or services.
- Failure to use services due to personal reasons unrelated to technical or service issues.
- Services that were provided correctly and in accordance with the subscription or product description.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Email or call our support team using the contact details below.
- Provide Details: Include your full name, subscription or order number, payment method, and the reason for the refund request.
- Verification: Our team may verify your request and investigate the circumstances of the refund.
- Refund Decision: You will receive a response regarding the eligibility and status of your refund within 10 business days.
4. Refund Method
Approved refunds will be issued using the original payment method whenever possible. The processing time may vary depending on the payment provider and banking institution, typically taking 5–10 business days.
For certain cases, alternative arrangements may be offered, such as account credit for future services.
5. Subscription Cancellations
- Subscribers may cancel their subscription at any time through their account settings or by contacting support.
- Cancellation will prevent future billing but does not automatically entitle the user to a refund for already billed periods, except in cases covered under this Refund Policy.
6. Contact Information
For any questions, refund requests, or assistance regarding subscriptions or products, please contact us:
- Phone: +44 070 3876 4376
- Email: [email protected]
- Address: 17 Wellington St, Leeds LS1 4JF, United Kingdom
Our support team is committed to addressing inquiries promptly and professionally.
7. Policy Updates
News Lookup may update this Refund Policy periodically to reflect changes in services, payment methods, or legal requirements. The effective date at the top of this page will reflect the latest version.
We encourage users to review this policy regularly to stay informed about our refund procedures.
News Lookup – Committed to Transparency, Fairness, and Customer Satisfaction.
